Total Quality Management (TQM) and Continuous Improvement – Essential

Categories: Administrative
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About Course

 

Hours

program

5
Defining quality, stages of development of quality control methods, dimensions and entrances to the quality study, quality costs.
5
The concept of total quality management, the basics of total quality management, the importance of total quality management and its properties.
5
Leaders of total quality management, the most important elements of total quality success, principles and requirements of total quality management.
5
Total quality management and a culture of change: the concept of change and its types, types and areas of change under total quality management, total quality management as an introduction to a culture of change, change management.
5
Total quality management and continuous improvement: the role of total quality management in improvement, continuous improvement and improvement management, Juran’s Ten Principles for Quality Improvement, Stages of Improvement Projects, Methods for Total Quality Improvement
4
Reviewing studies.
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What Will You Learn?

  • Learning about the basic concepts of quality and total quality management.
  • Total Quality Management and Spreading a Culture of Change.
  • Total quality management as an entry point for developing the competitive advantage of economic institutions and concepts of institutional excellence.
  • Total Quality Management and Continuous Improvement (Kaizen).
  • Providing participants with the necessary skills and tools to implement the concept of total quality management.

Course Content