Total Quality Management (TQM) and Continuous Improvement – Essential
Description
Hours |
program |
5
|
Defining quality, stages of development of quality control methods, dimensions and entrances to the quality study, quality costs. |
5
|
The concept of total quality management, the basics of total quality management, the importance of total quality management and its properties. |
5
|
Leaders of total quality management, the most important elements of total quality success, principles and requirements of total quality management. |
5
|
Total quality management and a culture of change: the concept of change and its types, types and areas of change under total quality management, total quality management as an introduction to a culture of change, change management. |
5
|
Total quality management and continuous improvement: the role of total quality management in improvement, continuous improvement and improvement management, Juran’s Ten Principles for Quality Improvement, Stages of Improvement Projects, Methods for Total Quality Improvement |
4
|
Reviewing studies. |
What Will I Learn?
- Learning about the basic concepts of quality and total quality management.
- Total Quality Management and Spreading a Culture of Change.
- Total quality management as an entry point for developing the competitive advantage of economic institutions and concepts of institutional excellence.
- Total Quality Management and Continuous Improvement (Kaizen).
- Providing participants with the necessary skills and tools to implement the concept of total quality management.