Total Quality Management (TQM) and Continuous Improvement – Essential

Hours	program
5	Defining quality, stages of development of quality control methods, dimensions and entrances to the quality study, quality costs.
5	The concept of total quality management, the basics of total quality management, the importance of total quality management and its properties.
5	Leaders of total quality management, the most important elements of total quality success, principles and requirements of total quality management.
5	Total quality management and a culture of change: the concept of change and its types, types and areas of change under total quality management, total quality management as an introduction to a culture of change, change management.
5	Total quality management and continuous improvement: the role of total quality management in improvement, continuous improvement and improvement management, Juran’s Ten Principles for Quality Improvement, Stages of Improvement Projects, Methods for Total Quality Improvement
4	Reviewing studies.

Learning about the basic concepts of quality and total quality management.
Total Quality Management and Spreading a Culture of Change.
Total quality management as an entry point for developing the competitive advantage of economic institutions and concepts of institutional excellence.
Total Quality Management and Continuous Improvement (Kaizen).
Providing participants with the necessary skills and tools to implement the concept of total quality management.

Workers in the field of quality in factories, production units, and candidates for these jobs.
All specialists in quality affairs and performance excellence, all those interested and studying in the field of quality and continuous improvement.