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Customer service – Essential

  • Course level: Short Courses
  • Categories Administrative
  • Duration 32h
  • Total Enrolled 0
  • Last Update June 17, 2021

Description

Hours number

program

5
Knowledge of customer service concepts, the importance of the customer to companies or institutions, facts and statistics, a successful customer service employee and his specifications.
2
Administration concept of customer service
5
Knowledge of the principles and concepts of contact and communication with customers, understanding body language and gestures, and commandments to communicate with customers in an effective manner.
3
The concept of self- administration and setting goals in personal and working life.
4
Modern leadership concepts and their application in dealing with customers.
5
The concept of time administration, dealing with work pressures and production efficiency.
4
Reviewing studies in the practical application of customer service.
4
Practical application (customer service program in your institution)

What Will I Learn?

  • Knowledge of the concept of customer service and the importance of the customer for institutions and companies.
  • Enabling participants to understand the process of communicating with customers (speech or body language), golden commandments for communicating with others and gaining their satisfaction, not their hostility.
  • Enable participants to communicate and provide customer service through a correct understanding of their needs and the ability to communicate with them.
  • Learn how to get customer feedback to improve your customer service program continually.
  • Self-development, goal setting, and understanding of time management and its importance.
د.إ1,499

Material Includes

  • Material Includes

Target Audience

  • All who work in customer service (first lines), managers of the customer service department.