Customer service – Essential
Description
Hours number |
program |
5
|
Knowledge of customer service concepts, the importance of the customer to companies or institutions, facts and statistics, a successful customer service employee and his specifications. |
2
|
Administration concept of customer service |
5
|
Knowledge of the principles and concepts of contact and communication with customers, understanding body language and gestures, and commandments to communicate with customers in an effective manner. |
3
|
The concept of self- administration and setting goals in personal and working life. |
4
|
Modern leadership concepts and their application in dealing with customers. |
5
|
The concept of time administration, dealing with work pressures and production efficiency. |
4
|
Reviewing studies in the practical application of customer service. |
4
|
Practical application (customer service program in your institution) |
What Will I Learn?
- Knowledge of the concept of customer service and the importance of the customer for institutions and companies.
- Enabling participants to understand the process of communicating with customers (speech or body language), golden commandments for communicating with others and gaining their satisfaction, not their hostility.
- Enable participants to communicate and provide customer service through a correct understanding of their needs and the ability to communicate with them.
- Learn how to get customer feedback to improve your customer service program continually.
- Self-development, goal setting, and understanding of time management and its importance.